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United States

Applied AI

AI put to work inside an ordinary business process, with the boundary drawn where it belongs: what a model may decide, and what has to be counted.

Applied AI · United States

Applied AI in a service business: what to automate first, and what to never automate

The useful question is not whether to use AI. It is which part of which process, and where the boundary sits between what a model may decide and what has to be counted.

5 August 2026 · 4 min read