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United States

Reputation

Ratings, reviews and the arithmetic behind them, for people who have to act on the number rather than admire it.

Reputation · United States

Your rating went up. Your bookings went down. Both can be true.

An average rating is a lagging, volume-weighted, mix-blind number. Here is what to read instead, and why the spread matters more than the mean.

22 July 2026 · 3 min read